COVID-19 UPDATES
We are open for shopping and actively shipping orders as scheduled. Currently we ship all orders via FedEx International Priority and standard shipping is not available. Kindly note that delivery may be delayed by a few days due to the COVID-19 pandemic situation in affected countries. Feel free to contact us at hello@musemond.com if you have any question.
 
We ship worldwide from Seoul, South Korea.
Orders will be shipped within 1-3 business days excluding weekends and national holidays. Solid gold items and rings are made to order and may take up to 10 business days to be prepared for shipment. Once the order has shipped, you will receive an e-mail with the tracking information.   

Shipping Rates

All orders are shipped via FedEx or Korea Post. Kindly note that we do not ship to PO Boxes or military addresses (APO, FPO or DPO). 

  •  USA / Canada / Australia

Orders above $50: $9 flat rate for express shipping
Orders below $50: $14 flat rate for express shipping

  • Europe

Orders above $50: $9 flat rate for express shipping
Orders below $50: $14 flat rate for express shipping 

  • Hong Kong / Singapore

Orders above $50: $8 flat rate for express shipping
Orders below $50: $12 flat rate for express shipping 

  • International

Express international shipping is available for all countries. Pricing and shipping times will be reflected at checkout.

 

Estimated Shipping Time

  • USA: 2-3 working days
  • Canada / Australia: 3-5 working days
  • Europe: 3-5 working days
  • Hong Kong / Singapore : 1~3 working days
  • International: 3-7 working days

All times listed are estimates only and are not guaranteed. If you have any special requests or delivery deadlines, please contact us at hello@musemond.com and we will do our best to accommodate!

 

Please note:

  • Kindly note duties and taxes are not included in the total checkout. The customer is responsible for any and all customs/duties fees incurred. We recommend you contact your local postal or customs office for more information on the rules and fees that may apply to your country.
  • Please provide us with a complete shipping address. We will not accept responsibility for undelivered or lost packages due to an incomplete address.
  • On occasion, shipping companies experience shipping delays due to harsh weather conditions, customs load, post office strike, etc. Unfortunately, we do not issue refund due to unexpected shipping delays. 
  • Should you choose to refuse the delivery of your order to avoid duties and taxes, or fail to collect your parcel from post office, you will be responsible for the return shipping fee and any taxes charged to Musemond. If you want to make any adjustments to your address, please be sure to reach out to us before your order is dispatched.